License Help

Direct Pro license

A Direct Pro purchase from aptistock.com is a one-time purchase that grants continuing access to AptiStockX Pro and future Pro updates without a paid renewal or version-eligibility cutoff. It does not guarantee a particular future feature, release schedule, operating-system version, or third-party service.

The activation limit is stored in the signed license and shown in AptiStockX License Information. New Direct Pro licenses currently allow five active installations. Device replacement, hardware upgrades, and operating-system reinstalls are normal support cases; email support to deactivate an old installation or reset activations.

7-day Pro Trial

Start the Pro Trial from the desktop app: choose Help > Start 7-Day Pro Trial. The app asks for an email address, sends a verification code, and then requests a signed 7-day Pro Trial license for that email and computer.

The trial is one-time per email, computer, and device fingerprint. When the signed trial expires, AptiStockX automatically falls back to Basic and preserves user-created data.

If you need more time after the first seven days, email [email protected] with your customer ID and email address. Approved extensions add another 3-7 days.

Read trial details

Startup revalidation behavior

AptiStockX applies a valid installed license locally before starting a non-blocking online validation. If the license service cannot be reached, an already activated Pro license continues working and AptiStockX retries on a later startup. An explicit server response that a license is revoked, refunded, expired, or not found disables the local Pro entitlement and returns the app to Basic.

Offline grace policy

If you import or activate a valid Pro license while the activation service cannot be reached, AptiStockX can install it in a seven-day offline grace period. Connect and activate before that period ends. Ordinary offline use of an already activated Pro license is not disabled merely because the service is temporarily unreachable. If AptiStock LLC permanently shuts down the activation backend, AptiStockX will rely on the locally installed signed license for offline verification.

Refunds

Direct Pro purchases are eligible for the published 30-day no-questions-asked refund. A confirmed refund, reversal, or chargeback disables the associated Pro entitlement on the next successful online validation. AptiStockX does not delete local chart files, downloaded data, watchlists, workspaces, drawings, or settings when a license is disabled.

Contacting support

For a license resend, activation reset, device replacement, refund, privacy request, or activation problem, email [email protected]. Include the purchase or trial email, customer or license ID when available, operating system, AptiStockX version, and a short description of the request.

To protect customers, AptiStock LLC verifies control of the stored email address or requests reasonable purchase evidence before restoring an email address, resending a license, changing devices, deleting a license, or disclosing personal information. Support will never ask for a full payment-card number, payment password, data-provider API key, AI-provider API key, or private signing key.

Deleting records required to validate or restore a license may make future activation, license recovery, or support impossible. AptiStock LLC explains that effect before completing a verified deletion request. Support is provided by email and requests are reviewed as promptly as practical; no guaranteed response-time or uptime service level applies.

Related policies

See the Terms of Use, Refund Policy, and Privacy Policy for the complete customer-facing rules.